All Good Tone Guild™ Oboe and Bassoon Double Reeds are guaranteed. If they do not play absolutely to your satisfaction, you may exchange them free of charge within 2 weeks from the date of receipt.

Typically there are four reasons that a reed might be exchanged:

• If the reed has spontaneously cracked, as opposed to its having hit something. Spontaneous cracking can happen. It is, however, relatively rare. Remember that dry reeds are especially fragile. If the reed is dropped before getting it wet, the reed can sustain serious damage. Such damage, of course, is not covered by the guarantee.
• If the reed closes up too much or is too open. Reeds need to acclimate to their new environment. Please break in the reed over the next couple of days and then check. If it is not to your satisfaction this is a legitimate reason to exchange.
• If a reed gets too heavy (resistant). This may be the most common reason for exchange. A reed can get heavy just sitting in its case. The oboist/bassoonist needs to be careful not to over soak the reed. Adjusting or re-scraping the reed is actually what is called for when the reed gets too heavy. Since that may not be an available option, please know that the reed will eventually become less resistant as it ages, especially if the weather dries out. If the student can "tough it out", the reed will become more playable as it becomes broken-in.
• If the chosen (purchased) reed is not the right strength. What a medium soft reed is with us might be a medium hard with another company. If the oboist/bassoonist simply needs to try a different strength, that is a legitimate reason to exchange his or her reed.